Last updated: 11 October 2026. This policy explains what personal information we collect, why we collect it, and the choices you have.
1. Who we are
Great Aussie Escapes is a trading name of Elite Escape Enterprises Limited, a company registered in England and Wales (company number 17296046). Our registered office is Suite A, 82 James Carter Road, Mildenhall, Suffolk, IP28 7DE. We are the “controller” of the personal information described in this policy, which means we decide how and why it is used.
You can contact us about your data at contact@greataussieescapes.co.uk.
2. The information we collect
- Account details: your name, email address, phone number, postal address, date of birth and password (stored securely).
- Entry details: the competitions you enter, your entry numbers, and details of postal entries you send us.
- Payment details: your payments are handled by our payment provider. Your full card details are entered on the payment provider’s secure page and are never stored on our website. We receive confirmation of the payment, the amount, and the last four digits of the card.
- Winner verification: if you win, a copy of your photo ID and, where we ask for it, proof of address, so that we can check your age, identity and address before awarding a prize.
- Responsible play records: details of any self exclusion request, and credit card spend against our monthly limit.
- Communications: emails and letters you send us, and our replies.
- Technical information: your IP address, browser type, device and how you use our website, collected through cookies and similar technologies. See our Cookie Policy.
3. How and why we use your information
| What we do | Why we are allowed to (lawful basis) |
|---|---|
| Create and manage your account and process your entries and payments | To carry out our contract with you |
| Run draws, contact winners, verify identity and award prizes | To carry out our contract with you, and our legitimate interest in running fair and secure competitions |
| Check you are over 18 and live in the UK | Legal obligation and our legitimate interest in preventing underage participation |
| Apply our credit card limit and self exclusion service | Legal and regulatory expectations, and our legitimate interest in responsible play |
| Prevent fraud, duplicate accounts and misuse | Our legitimate interest in keeping our competitions fair |
| Keep financial and tax records | Legal obligation |
| Send you news about new competitions | Your consent, which you can withdraw at any time |
| Use analytics cookies to improve our website | Your consent |
| Publish winner details and photos | Your consent |
4. Marketing
We will only send you marketing emails if you have told us you would like to receive them. You can unsubscribe at any time using the link in every email, or by contacting us. We will still send you messages that are essential to your account or your entries.
5. Who we share your information with
We never sell your personal information. We share it only with:
- Our payment provider, to take payments securely and prevent fraud.
- Our website hosting and email providers, who store and deliver our website and emails on our behalf.
- Travel and prize providers, such as airlines and hotels, but only the details needed to arrange a prize, and only for winners.
- Professional advisers, such as accountants and solicitors.
- Regulators, law enforcement or other authorities, where the law requires it.
- Analytics providers, if you accept analytics cookies.
All of these organisations are required to protect your information and to use it only for the purposes we have agreed.
6. Transfers outside the UK
Some of our providers may process information outside the UK. Where this happens, we make sure appropriate protections are in place, such as the UK’s approved international data transfer arrangements.
7. How long we keep your information
We keep personal information only for as long as we need it.
- Account and entry details: while your account is open, and for a reasonable period afterwards in case of queries or disputes.
- Financial records: for six years, as the law requires.
- Winner verification documents: only as long as needed to complete the prize and meet our legal obligations, and then securely deleted.
- Self exclusion records: for the length of the exclusion and for as long afterwards as is needed to make sure it is respected.
- Marketing preferences: until you unsubscribe.
8. Your rights
Under UK data protection law, you have the right to:
- Ask for a copy of the personal information we hold about you
- Ask us to correct anything that is wrong or incomplete
- Ask us to delete your information, in some circumstances
- Ask us to restrict or object to how we use your information
- Ask for your information in a portable format
- Withdraw your consent at any time, where we rely on it
To use any of these rights, email contact@greataussieescapes.co.uk. We will reply within one month.
9. Keeping your information safe
We use appropriate technical and organisational measures to protect your information, including secure connections and restricted access. No website can be completely secure, so please keep your password private.
10. Under 18s
Our competitions and website are for people aged 18 and over. We do not knowingly collect personal information from anyone under 18.
11. Complaints
If you are unhappy with how we have handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.
12. Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.